USER AGREEMENT

All Customers of UnlimitedQatar's basic services are subject to the terms and conditions contained in the User Agreement. The User Agreement is a legal contract between UnlimitedQatar and the User that contains the rights, duties and obligations of UnlimitedQatar and the User.

ACCEPTABLE USE POLICY

UnlimitedQatar's Usage Policy is designed to protect UnlimitedQatar, its Users and others from illegal, malicious, damaging and inappropriate behavior by Users of UnlimitedQatar's services. All users of UnlimitedQatar's services are subject to the Usage Policy. The Usage Policy lists activities that are prohibited on UnlimitedQatar's services, such as hacking and spamming.

DOMAIN REGISTRATION AGREEMENT

Customers of UnlimitedQatar wishing to register, transfer or renew a domain name must agree to the Domain Registration Agreement.

UNMETERED WEB HOSTING - * ULTIMATE/CLOUD PACAKGE

Diskspace and Bandwidth is "Unmetered" which means you are not charged according to the amount of diskspace or bandwidth you use. However, that being said, we do require all customers to be fully compliant with our Terms of Service and to only utilize disk space and bandwidth in the normal operation of a personal or small business website.

For example, customers who are using 25% or more of system resources for longer than 90 seconds would be in violation of our Terms of Service. Please contact us with any questions.

What happens if I exceed usage?

If we have concerns about your account's bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

OUTGOING EMAIL LIMITS

a) ULTIMATE/CLOUD PACKAGES

There is a 500 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.

Many of our servers have a limit of 30 POP3/IMAP checks per hour per each user's connecting IP address. If you go over this you're likely to get a wrong password error message or an error stating "login incorrect". If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.

Any mailing list larger than 5,000 addresses will require a dedicated server or VPS hosting solution from us. Note: Dividing one large list into smaller lists to get below this limit is not allowed.

There is also a limit to the number of Mailman mailing lists permitted as follows (NOTE: This does not apply to other mailing list programs such as PHPList. This only applies to Mailman.)

b) OTHER SHARED HOSTING PACAKGES

There is a 150 outgoing email hourly limit per domain.

c) VPS/DEDICATED HOSTING PACAKGES

There is no limit on the outgoing email hourly sent.

EMAIL ATTACHMENT

Our servers have a 30 MB attachment limit for the outgoing emails sent via SMTP and webmail. However, it is recommended that your total attachment size not exceed 30 Megabytes. The reason being that there are a number of factors that can determine how large of a file attachment you may send. These factors include:

a) Your email is MIME encoded, which can increase the size of the email by 40%. This means a 30 MB file is the equivalent of 30MB of space when MIME encoded for sending as an attachment.
b) Any limits your email client has on attachments.
c) Any limits the recipient's server. (for example, Gmail, Yahoo! & Outlook.com all have a 25 MB limit).
d) How much free space is in the recipient's e-mail account, if their mailbox has a size limit. (If their mailbox is full, your message will be rejected.)
e) If you need to send larger files it is recommended that you upload the file to your account and then email a link to the file.

Email Client Limitations

Outlook 2013
By default Outlook 2013 has an attachment size limit set to 20 MBs.

BILLING & PAYMENT

a) Prepayment.

It is your responsibility to ensure that your payment and invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided.

b) Late Payment.

All invoices must be paid within ten (10) days of the hosting/domain due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, We may suspend or terminate your account and pursue the collection costs incurred by us, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. UnlimitedQatar will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact us directly after you make a late payment to reactivate the dedicated server.

ANTI-SPAM POLICY

In our ongoing commitment to providing superior service for our customers, UnlimitedQatar has introduced a new, more vigilant anti-spam policy. We have implemented the following policy as a part of our commitment to reducing spam related activity.

PRIVACY POLICY

UnlimitedQatar's Privacy Policy covers treatment of information that UnlimitedQatar may collect from users of its products and services and from visitors to the UnlimitedQatar site.

DOMAIN NAME DISPUTE POLICY

The Domain Name Dispute Policy covers UnlimitedQatar's involvement in disputes relating specifically to domain name registrations.

CIVIL SUBPOENA POLICY

The Civil Subpoena Policy covers UnlimitedQatar's handling of formal legal requests for the release of account information.

COPYRIGHT CLAIMS POLICY

UnlimitedQatar's Copyright Claims Policy provides information for parties wishing to notify us of claimed intellectual property infringements present on sites hosted on our servers.

OWNERSHIP CHANGES AND DISPUTES

The Ownership Changes and Dispute policy covers the customers responsibility for any changes to the ownership of a hosting account.

PROFESSIONAL SERVICES AGREEMENTS

UnlimitedQatar offers certain Professional Services in addition to the basic hosting service. Customers purchasing any Professional Services must read and agree to the terms and conditions set forth in this section for each Professional Service they purchase.

AFFILIATE TERMS & CONDITIONS

All Parties wishing to join UnlimitedQatar's Affiliate program must read and agree to the Affiliate Terms & Conditions.

BACKUPS & DATA LOSS - * ULTIMATE/CLOUD PACAKGE

You are responsible for your backups and web content.

Your use of the Services is at your sole risk. Our backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. This service is provided only to ultimate and cloud hosting packages as a courtesy and may be modified or terminated at any time at WebIncorp's sole discretion. We do not maintain backups of dedicated accounts. We are not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage and no further automatic backups will be taken.

We do not offer backup service on any of our other packages.

PRICE CHANGE

UnlimitedQatar reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by us through email/phone.

REPORT SPAM AND ABUSE

Please send reports of spam and abuse to enquiry@unlimitedqatar.com. In the case of spam, please include the full message being reported as spam including all mail headers.